Complaint Form DHL Express Poland sp z.o.o

Invoice
Checking the invoice number
Data Entry
Entering data into the application
Thank You
Confirmation of the application

Polski

Claims and duplicates of DHL Express invoices

We are sorry that our service didn’t meet your expectations. We will make every effort to ensure that this is a one-time incident. To file a complaint or request a duplicate paper invoice, please fill out the form below.

Invoice Number *

Invoice Complaint

Dear Customer, You are submitting a complaint regarding a transport invoice. Please enter the required data in order to process your claim efficiently.

First and Last Name *

Phone Number *

DHL Customer Number (413/414/427/95/96/DUTYPLCSH/DUTYPLCS1)*

E-mail address(@) *

Number of the complained shipment(s) * (note the separator is ;)

Reason for the complaint/ complaint content *

In case of a change of payer, please attach the LOA form filled out by the company taking over the costs to the application. The form can be downloaded and filled out: * after logging into the MyBill app, at: DHL MyBill * or from the DHL website LOA form

Case description *

Space for attachments

Please be advised that the administrator of your data is DHL Express (Poland) Sp. z o.o. with its registered office at 37 Wirażowa Street, Warsaw, Poland, and your data will be processed for the purpose of handling your inquiry, including the request for a duplicate invoice and handling complaints. You have the right to access your data, transfer it, rectify it, delete it or restrict its processing, as well as to lodge a complaint with the supervisory authority. You also have the right to object. If you would like more information on how DHL Express processes your data, click [LINK].

Dear Customer,
We would like to kindly inform you that your request has been accepted and forwarded for registration in our system. You will receive a separate message with the assigned intervention number at the time of registration.
Thank you for using DHL Express services.
Kind regards,
DHL Express Team

OK

Consent for Data Processing

Claims and duplicates of DHL Express invoices

Invoice Complaint

Dear Customer, The form below is used to request a duplicate paper invoice. Electronic invoices are available online in the MyBillapplication. If you have any additional questions related to the MyBill application, please write to: Efaktura Team

Data Entry

Dear Customer,
The form below is used to request a duplicate paper invoice. Electronic invoices are available online in the MyBillapplication. If you have any additional questions related to the MyBill application, please write to: Efaktura Team